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Language Masters Class Implementation Guidelines 

 Welcome to Language Masters, where we break language barriers and unleash your potential. We are here to guide you every step of the way. Please read through this Class Implementation Guideline to better understand how we can make your language learning journey enjoyable and effective! 

Class Confirmation 

Upon Receipt of Payment: 

• Upon receipt of payment, Language Masters shall send a class confirmation email containing the class kit to the student via the registered email address. Please ensure that the email address that you provided on the enrollment form is correct. 
• The Class Kit will include the class link, the name of the assigned teacher, class schedule, class start date and other important information about your enrolled class so please make sure to read through this document once received. 

 Start of Class Procedure 

Duration of the Class 

• The duration of the class and other relavant details shall be provided in the class kit that will be sent to you. You may always reach Language Masters at studentsupport@languagemasters.jp or message us via facebook https://www.facebook.com/languagemastersjapan 

 Logging In: 

• Students are required to log in to the designated platform within 10 minutes from the scheduled class start time.  
• Ensure that your device's camera and microphone are functioning properly. 

 Technical Check: 

• Conduct a brief technical check to ensure a smooth learning experience. 
• Contact studentsupport@languagemasters.jp or message us via facebook https://www.facebook.com/languagemastersjapan immediately if any issues arise. 

 Registration to Learning Management System (LMS) 

Account Creation: 

• Upon successful enrollment, students will receive login credentials for the Language Masters Learning Management System (LMS). 
• Follow the provided instructions to login into your account and access course materials. (Kindly note that some courses are not provided with LMS access)  

 Course Navigation: 

• Familiarize yourself with the LMS interface to access course content, assignments, and resources. 

 Non-Transferable Account: 

• Student accounts for the LMS are non-transferable. Each account is intended for use by the registered student only and cannot be shared or transferred to others. 

Troubleshooting: 

• Contact studentsupport@languagemasters.jp or message us via facebook https://www.facebook.com/languagemastersjapan immediately if any issues arise. 

 Collection of Personal Data 

Required Information: 

• During enrollment, students are required to provide personal information such as name, email address, residential address, and telephone number. 
• Language Masters ensures the confidentiality and secure handling of all personal data. 

Data Protection: 

• Refer to our Privacy Policy https://languagemasters.jp/privacy-policy/ for detailed information on how personal data is collected, processed, and protected. 

 Class Performance Monitoring System 

Grading System and Perfomance Monitoring: 

• Language Masters provide monthly class performance report to students. It is important for you to maintain good grades to ensure you can follow with the class.  

 Passing Grade: 

• For Overall Grades: 70%  
• Passing mark for each quiz and exam: 50% of the total score 
• Please refer to your class kit for the overall grade computation as this differs on the course you enroll. 

 One-on-One consultation with your Teacher: 

• Teachers will schedule periodic one-on-one consultations with students to discuss progress, address concerns, and provide individualized feedback. 

 Communication Channels: 

• Consultations may be conducted through video calls, emails, or other agreed-upon communication channels. 

Class Absence Policy 

Notification of Absence (For Private 1-on-1 Class): 

• In the event of a planned absence, students must notify Language Masters by sending an email to studentsupport@languagemasters.jp or informing the teacher. For those enrolled in a Private 1-on-1 Class your end date will be automatically moved. 

 Notification of Absence (For Group Class): 

• In the event of a planned absence, students must notify Language Masters by sending an email to studentsupport@languagemasters.jp or informing the teacher.  
• For those enrolled in a group Class, your absence will be deducted to your remaining hours if the class is conducted (your classmates attended the class). You may refer to the recordings of the class session for any missed class sessions 
• Your remaining hours will not be deducted if the class session itself is cancelled and your end date will be automatically moved.  

 No Classes during Japan Public Holidays: 

• There will be no classes during Japan's declared public holidays, as well as the periods of “Obon “holidays in August for 2 weeks and the year-end and year-start holidays which usually starts from December 24. 
• Refer to the academic calendar or your teacher will inform you in advance for specific dates. 

 Distribution of Instructional Materials to the Student 

Distribution through Email:  

• Teachers may send instructional materials or other relevant documents to the registered email address of the student. Students are advised to check their email. 

 Distribution through LMS: 

• Students may download copies of the instructional materials available in the LMS. 

 Restricted Usage: 

• The instructional materials are intended for use exclusively within Language Masters. They are not to be shared, transferred, or used by any other educational institutions, organizations, or individuals without explicit written permission from Language Masters. 
• The distribution of instructional materials within Language Masters is permitted for educational purposes only. Materials may be shared among teachers, administrators, and students within the Language Masters community. 
• Violation of these guidelines may result in legal action, including but not limited to the pursuit of damages and injunctive relief. Individuals found guilty of unauthorized distribution may also face disciplinary actions within Language Masters. 

 Feedback and Evaluation 

    Regular Feedback:  

• Teachers will provide regular feedback on student performance, including strengths and areas for improvement. 

    Student Evaluations:  

• Students will have the opportunity to evaluate the course and the teacher at the end of each term to help improve the quality of instruction. 

Cancellation and Refund Policy

• Students may cancel their enrollment up to 7 days before the start of the class for a full refund. Cancellations made within 7 days of the class start date will not be eligible for a refund. In the event of cancellation by Language Masters, a full refund will be provided to the student.

Class Rescheduling Policy

• Language Masters reserves the right to move the start date of the class if slots are not fully filled. Students will be notified of any changes to the class start date at least 3 days in advance.

Communication Channels 

Facebook: https://www.facebook.com/languagemastersjapan 

Email for anything about the class: studentsupport@languagemasters.jp 

Email for anything about prior to enrollment: info@languagemasters.jp 

Email about payments: payments@languagemasters.jp 

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